Symfoni ESM is now a part of Fujitsu, and together we offer the most powerful ServiceNow practice in Europe. We help simplify and improve your IT and business processes to increase the value of your organization.

Symfoni ESM has around 80 employees located in Norway, Sweden, Denmark, Finland and Benelux. From 2011, Symfoni has been growing with more than 300% and we have delivered more than 250 ServiceNow projects in Northern Europe. 

Our biggest partner, ServiceNow, has in a very limited time established itself as a global market leader, and has about 25% of the total market today. In addition to ServiceNow, we also have other partners like Bomgar, ServiceFlow, Snow Software, In•spi, HP and Mulesoft, who offers services and add-on solutions to ServiceNow.

In Northern Europe, Symfoni has delivered the most ServiceNow implementations of all suppliers in the market, and we are therefore well aware of the great business results that can be achieved with ESM and ServiceNow.

Our consultants are experts in strategy and advisory, implementation and integration, having worked with clients across all industries for many years. They are certified in both ServiceNow and ITIL in all countries, some are also certified trainers.

Today, we serve some of the largest ServiceNow customers in Europe and we were awarded “Partner of the Year” in 2013.



Symfoni was founded as a Norwegian collaboration software company


Symfoni acquired Rubik and expanded our business offering to include IT Service Management


The two business areas; Collaboration and Enterprise Service Management were split in different companies


The Collaboration companies were sold out and Symfoni ESM was established


Symfoni ESM join forces with Fujitsu, the 5th largest IT provider in the world

11 years in the market

Symfoni was founded in 2004 and we have more than 10 years experience within the software industry

Located in 6 countries in Europe

We have employees in Norway, Sweden, Denmark, Finland, Belgium and the Netherlands, covering Northern Europe.

350+ implementations

Our consultants have experience from more than 350 successful Service Management implementations

Our Management


For a European company it is important to have a good cultural understanding of the different markets. Symfoni`s management team is located throughout our various countries which makes us closer to our employees and our customers. This, in turn, provides us with better input for better decision making.

Bjørn Jarl

EMEIA ServiceNow Practice Leader (outside UK&I/) Fujitsu Digital and CEO Symfoni ESM

Bjørn has built up companies within media and marketing, internet recruitment and during the last 14 years within IT software and consulting. Bjørn has many years of experience from the European IT market by leading German, Finnish and Norwegian owned companies in Europe. In Symfoni Bjørn is focused on building the culture of the company as a main determinant of the company`s success. Bjørn is located in Oslo (NO).

Wim Jonkers

Business Operations Director

Wim leads the Business Operation Department serving all 6 countries, including the financial teams, procurement, legal along with sales support, contract and bid management. Wim has years of experience from the IT Business from his own company which was acquired by Rubik and Symfoni. Wim is located in Utrecht, Netherlands.

Nora Ottesen Rinnan

Senior Marketing Manager

Nora graduated from European University in Barcelona in 2003 with a Bachelor of Management degree in Communication and Public Relations. She has been working in Symfoni since 2004 with both sales and marketing. Today she is running the Marketing department, serving all 6 countries. Nora is also a member of the board in Symfoni and is located at the headquarter in Oslo, Norway.

Marianne Hisdal

Customer Relations & Services Manager

Marianne has a master’s degree in marketing and corporate communication from Aarhus School of Business. Since 2008, she has been working at Symfoni with both marketing and CRM. Today, Marianne is responsible for Symfoni’s Customer Care team, which is focused on delivering the best service and support to Symfoni’s customers across Northern Europe. Marianne is Norwegian but is living and working from Aarhus, Denmark.

Bob Erwich

Benelux Region Director

Bob started his IT career in 1987 and worked for 10 years within Centric. He continued his career in HP for 10 years, before founding the Dutch Rubik Solutions entity in 2007 which was acquired by Symfoni in 2011. Bob started as a country manager and is now the Benelux Region Director. Bob is an expert of growing business and during 2014 he expanded our business into the UK. Bob is located in Utrecht, Netherlands.

Peter van Damme

Product Manager

Peter has over 20 years of experience in Service Management and Professional Services Automation. During his career he acted as Field Engineer, Developer, Consultant, Business Development & Operations Manager, Country Manager, Regional Director Professional Services and many other positions bringing Peter in a unique position of understanding every aspect of a service oriented organization. Nowadays Peter is Product Manager for Symfoni WE and on a mission to increase productivity at Fujitsu and our customers.

Hannes Hirvikallio

Sales Director

Hannes is responsible for the Nordic sales department in Symfoni. He has an experience spanning over 10 years in different Service Management companies, lastly from HP. Hannes started in Symfoni as a sales manager for the Finland entity and is located at our Helsinki office.

Odd Leonhardsen

Pre-Sales Director

Odd joined us from ServiceNow in 2017 and is now our Pre-Sales Director in EMEIA. Odd is passionate about helping customers achieve value by reducing the gap between the IT department and the remaining departments in the company. 'I can clearly see that the most successful customers are those who consider IT as the backbone of their business'

Michelle Sørum


Michelle came from a private equity company to Symfoni 5 years ago. Her background and education is within finance and after 10 years in PE and Symfoni she has a long experience of developing companies. With Michelle's background Symfoni has acquired companies and implemented new organizations into our structure without external help with good results. She is from New York and has an American touch of structure KPI steering and management. Michelle is located in in Oslo (NO).

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