The course will leverage some real-world scenarios and examine how various ServiceNow applications, such as the Incident, Problem and Change Management can be implemented alongside its respective ITIL process definitions. All our accredited trainers are certified ServiceNow implementers having years of background with ITIL and ServiceNow.

What you will learn:

  • ITIL + ServiceNow overview
  • Service operation, transition, strategy
  • Incident management in ServiceNow
  • Field service management in ServiceNow
  • Problem management in ServiceNow
  • Release, availability and deployment management
  • IT Governance
  • Software development life cycle
  • Continual service improvement

Who should attend?

This course is designed for ServiceNow process users and owners who would like to learn how to incorporate ITIL processes into their implementations.


Symfoni ESM is now a part of Fujitsu, and together we offer the most powerful ServiceNow practice in Europe. We help simplify and improve your IT and business processes to increase the value of your organization.

Symfoni ESM has around 80 employees located in Norway, Sweden, Denmark, Finland and Benelux. From 2011, Symfoni has been growing with more than 300% and we have delivered more than 400 ServiceNow projects in Northern Europe.


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