In addition to our various ServiceNow and ITIL®, CMDB® and Service Catalogue® Powered by Tools trainings we also provide the following ITIL trainings

Lifecycle courses:

  • ITIL Intermediate: Service Operation
  • ITIL Intermediate: Service Transition
  • ITIL Intermediate: Service Design
  • ITIL Intermediate: Service Strategy
  • ITIL Intermediate: Continual Service Improvement

Capability courses:

  • ITIL Intermediate: Service Offerings and Agreements
  • ITIL Intermediate: Release, Control and Validation
  • ITIL Intermediate: Operational Support and Analysis
  • ITIL Intermediate: Planning, Protection and Optimization

Additional information:

The training courses will be provided in co-operation between Symfoni and JSM Consulting
ITIL® is a Registered Trade Mark of AXELOS limited


Symfoni ESM is now a part of Fujitsu, and together we offer the most powerful ServiceNow practice in Europe. We help simplify and improve your IT and business processes to increase the value of your organization.

Symfoni ESM has around 80 employees located in Norway, Sweden, Denmark, Finland and Benelux. From 2011, Symfoni has been growing with more than 300% and we have delivered more than 400 ServiceNow projects in Northern Europe.


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