We are your ServiceNow lifecycle partner

Symfoni ESM has an extensive service offering, which means that we are able to deliver end-to-end services that are tailored towards your company’s specific needs and ServiceNow lifecycle stage.

Business Consulting

Implementation & Integration

Design & Development

Global Delivery Center

Certfied Training

Authorized Support

Business Consulting

Our team of business consultants have years of experience working with Strategies, Business Change and Business Process Optimisation. We can offer an outcome based, benefits led approach to the business change elements of a ServiceNow implementation. This is enabled by a comprehensive and structured framework and business offering.  The offering encompasses people, process improvement and optimisation, IT strategy and effectiveness and benefits management and business case. The framework recognises the need for continuous improvement and sustained change. Each workstream exists to facilitate a quick start to change implementation whilst ensuring comprehensive end-to-end delivery.

Implementation & Integration

Fujitsu and Symfoni ESM are the most experienced ServiceNow partner in Europe. Together we have delivered over 400 successful ServiceNow implementations for large enterprise customers. The experience from implementing Service Management tools for customers has been the foundation for our Value Increase Programs, which have been used as a baseline with several large-scale ITSM initiatives in Europe. The programs leverage from our best practices, process knowledge, tooling implementation expertise and training offering, and can help you achieve quick results if you choose the fast track implementation for ServiceNow.

 Certified Training

Expand your ServiceNow expertise with training from Symfoni ESM. A successful ServiceNow experience begins with a solid foundation. Symfoni’s Education department offers training solutions designed to match your skills level, learning styles and schedules. We offer trainings for various organizational roles such as service sponsors, owners, managers and tool administrators. We are well-known for our standardized tool trainings, but also execute tailor-made trainings that are adapted to fit the customer’s working environment.

 

See our training offer here

 Certified Support

At Symfoni ESM, we take great privilege in offering our customers the best possible service and support. When IT related problems arise the impact can be high and the resolution time has to be low. In these situations, it is good to know that competent help is not far away. Symfoni ESM is an Authorized Support Provider on ServiceNow in EMEA. We have many years of experience and we are proud to document satisfied customers and users with a customer satisfaction score on 9.8 out of 10 possible. Symfoni’s customer care team provides a single-point-of-contact for all your questions or problems. We can be reached via phone, email, chat and through our Customer Support Portal.

 

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 Design & Development

We can help you design and develop a ServiceNow solution that provides value and improvement for your business. Our Value Increase Programs leverage from our best practices in 400 implementation projects and can help you simplify and improve your business processes. Whether you are about to start your first Enterprise Service Management project or you want to expand your current ServiceNow instance, we can make sure you get the most out of your investment. Choosing for example Symfoni fast track implementation will give you fast results and make budgeting easier. We also provide you customised ServiceNow applications, designed to rationalize all processes and procedures by automation.

 Global Delivery center

Fujitsu Global Delivery Center has a pool of 77 trained ServiceNow consultants. GDC provide end-to-end ServiceNow Implementation, integration and post go-live support to clients across the globe. Our GDC QuickStart framework has a fixed-price, low-cost and quality service designed model to accelerate time-to-value by getting you up and running quickly. GDC can also offer Application Management agreements with 24/7 service and support, as well as Managed Services.