BI Norwegian Business School needed a Service Management tool to support their processes within the IT, and other non-IT related areas. Their excisting solution did not fulfill their requirements to achieve that goal. Symfoni was selected to help implement a solution based on the ServiceNow platform.


BI Norwegian Business School is one of Europe’s largest business schools with around 20,000 students and 340 permanent faculties. To be able to support all  employees and students they needed to establish a good Service Management solution. BI focused on establishing different services by using ServiceNow. The solution is developed to support not only IT, but also finance, HR, Facility Management and a portal will be available for over 10.000 students.


BI own their buildings, and by implementing Facility Management  they are now able to deliver building management and get better control of all facilities. With ServiceNow installed, they are also more capable of providing employees with a higher level of service on IT and non-it related areas, at a lower cost. The student portal will be used for IT support  to students  – like iPads, Smartphones, Androides etc.

“Even if I am responsible for IT, I will not establish an IT Service Management solution, but a Service Management solution for BI. ServiceNow will be used to support IT, but also finance, HR, Facility Management and a portal our 10.000 students” –

– Trond Ahlquist, IT Service Manager, BI Norwegian Business School


BI Norwegian Business School is an internationally recognized not-for-profit private institution, located in Norway. Established in 1943, BI has one of Europe’s largest and most productive academic environments.

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ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations, with focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise.

Henrik Berge-Mortensen

Key Account Manager

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