For Support Customers

You can reach us by phone, email and chat. Through our support portal, you can also log incidents and requests and track the progress through to resolution.

 

 

GO TO SUPPORT PORTAL

General Inquiries

Our Customer Care team is available during weekdays from 8:30 – 16:30. In the event of shared national holidays in Northern Europe, the Customer Care Center will be closed.

 

SEND US A REQUEST

Invoicing

If you have questions concerning invoices you can send us an email or contact your local Symfoni office.

 

 

CONTACT US HERE

Customer Care Service

At Symfoni we take great privilege in offering our customers the best possible service

One Single Point of Contact

Symfoni’s Customer Care team provides single-point-of-contact for all questions or problems you might have. You can reach us via phone, email, chat and through our support center portal. The portal is also a key technical information center and is regularly updated. Our support customers can use the portal to log incidents and requests and track the progress through to resolution

 

Our Customer Care Team

Behind the Customer Care team there are dedicated engineers and skilled consultants that will provide you with comprehensive technical support, usually in local languages, in your region. We work close with our supporting units and partners (IBM, ServiceNow, HP Troux and Bomgar) to ensure that the service is fulfilled.
To ensure that we maintain the highest levels of performance, the final step with every closed incident or request is an email survey. This is your opportunity to provide feedback on our performance. In the unusual event of a low score, we follow up with a phone call to help us improve our service. Our goal is to help solve your problems so that you can focus on the success of your business.


You are welcome to contact Customer Care with any questions or inquiries you might have!

 

mona marianne emilie
Contact Mona Contact Marianne Contact Emilie

 

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OPENING HOURS

08.30 – 16.30 (Monday – Friday)

 

LOCAL PHONE NUMBERS

 

Norway: +47 23 29 23 00

Sweden: +46 54 777 22 22

Denmark: +45 70 22 31 41

Finland: +35 8 75 75 32 300

Belgium: +32 (0) 15 79 65 55

The Netherlands: +31 318 692495

Symfoni Fire Department

Need urgent help with your solution? Please contact us and we will help you right away

 

Emergency contact