Symfoni Fire Department

When you are working in a solution implemented and maintained by Symfoni ESM, you may identify problems that you cannot solve yourself. If urgent questions or situation occur then you should contact our Fire Department.

The Fire Department will take immediate action and help you to resolve your problems so you can keep focus on your business. Our support system will make sure you stay informed about the status during the process.

 

When you contact us, we will take ownership of the situation and proceed with the following steps:

Define an urgent plan

to coordinate the problem

Coordinate all actions

taken by Symfoni ESM to resolve your problem

Update you frequently

about the progress and action plan

Confirm resolved problem

make sure you are satisfied with our solution and service

Watch our explanation video here

Contact Symfoni Fire Department

 

We are here to handle all your urgent problems and questions and to make sure that you are fully satisfied with our services

Call

 +45 25 10 23 25

For immediate support

Marianne Hisdal

Customer Relationship Manager

escalation@symfoni-esm.com

Call

+31 6 52 30 18 14

For immediate support

Richard Fredriks

Support Manager

escalation@symfoni-esm.com