Service Portal Fundamentals


Create and configure a Service Portal

Summary

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.
 
Upon completion you will be able to:
  • Explore all aspects of the Service Portal application
  • Discuss web design techniques and best practices
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus
  • Understand how to create and use Widgets
  • Re‑use existing Portal components
  • Configure other aspects of the platform to enhance a Service Portal
  • These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Who Should Attend

This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

Prerequisites

  • ServiceNow Certified System Administrator
  • Helpful: Scripting Fundamentals in ServiceNow

TRAINING DETAILS

Date: 18. Oct 2018
Location: NL - Maarssen
Length: 2 Days
Price: 1425 EUR
(Prices are excluding VAT)

Course schedule is 9AM until 5PM with lunch break. 
Attendees need to bring their own laptop.

Onsite training with a minimum of 5 attendees, pricing per individual student up to a maximum of 20 attendees.